Terms of Service

Unless expressly stated otherwise, “NavGo”, “we”, “us” or “our” as used in these Terms refers to the service provider named above.

NavGo is a mobile app that provides drivers with navigation, route planning, traffic information, road condition information, speed limit information, driving alerts and other driver assistance features.

The features offered may vary by country, region, device type, operating system, app version, and the subscription plan held by the user.

NavGo may add new features, modify existing features, or discontinue certain features over time.

The navigation, route, traffic, speed limit, road condition, driving alert and similar information provided by NavGo is offered for informational and driver assistance purposes.

Information provided by NavGo does not replace official traffic signs, traffic lights, road markings, instructions from law enforcement authorities, or applicable traffic legislation.

Where there is a discrepancy between the information shown in the App and actual road conditions or official traffic regulations, the official traffic regulations and the actual physical road conditions shall prevail.

The user agrees to use the App only in a manner consistent with safe driving conditions.

Where interaction with the App is necessary while driving, the user should, to the extent possible, make use of voice guidance, in car systems, or other safe usage methods.

It is recommended that any action likely to distract the driver not be performed while the vehicle is in motion.

The user is solely responsible for safe driving and for complying with applicable traffic legislation while operating a vehicle.

NavGo is a driver assistance tool and does not replace the driver's attention, judgment, or responsibility.

To the extent permitted in the country or region you are in, NavGo may provide various driving alerts based on fixed speed enforcement points, average speed corridors, and user reports.

This information may be obtained from various sources, and its timeliness or accuracy cannot always be guaranteed.

The user must not interpret the absence of an alert in the App as meaning that there is no speed enforcement, traffic control, or other hazard on a given road.

NavGo's core purpose is not to encourage the violation of traffic rules, but to increase the driver's awareness of road, speed and traffic conditions.

Some features may be restricted or entirely disabled in certain countries or regions due to applicable local legislation.

Creating a NavGo account may be required to use some features of the App.

NavGo may temporarily restrict, suspend, or, where necessary, terminate an account in cases such as a security breach, fraud, misuse, creation of a fake account, damage to the Services, or violation of these Terms.

In the event of a violation of these rules, NavGo may remove the relevant content, restrict access to certain features, or suspend or terminate the user's account.

NavGo users may create reports relating to traffic, accidents, road works, hazards on the road, enforcement points and similar conditions.

The user must ensure that the reports they create are as accurate, current and made in good faith as possible.

The user permits reports submitted to NavGo to be processed, classified, verified, anonymized and shown to other users for the purpose of providing the Services.

NavGo does not guarantee the accuracy of user reports.

NavGo may remove or limit the visibility of reports that are inaccurate, misleading, outdated, abusive, or that may adversely affect community safety.

The App may need to access your device's location information for navigation and driver assistance features to function.

Detailed information about the purposes for which location data is processed, retention periods, legal bases, and user rights is set out in the NavGo Privacy Policy.

The user can manage location permissions through their device's operating system. However, disabling the necessary location permissions may prevent some navigation and driving features from working.

Third party technology providers may be used for NavGo to operate.

The availability, performance, or uninterrupted operation of third party services may be outside NavGo's direct control.

The relevant third party services may be subject to their own terms of service and privacy policies.

NavGo Prime is a NavGo subscription plan primarily offering premium features to passenger car users.

The features offered under Prime may change and be developed over time.

Current features, subscription period and pricing information are shown to the user through the App and/or the relevant app store before a purchase is completed.

NavGo Truck Pro is a subscription plan offering professional navigation and driver assistance features for truck, lorry and other eligible commercial vehicle users.

Route suggestions based on vehicle height, width, length, weight, axle weight or other vehicle characteristics may rely on existing map and third party data sources.

The user is responsible for verifying their vehicle's actual technical specifications, traffic signs, physical road conditions, and legal restrictions.

It is not guaranteed that a route suggested by Truck Pro will always be physically or legally suitable for a specific commercial vehicle in every circumstance.

NavGo Enterprise may include dedicated solutions for businesses, fleet managers, logistics companies and other corporate customers.

The scope, pricing, licensing terms, number of users, and other commercial terms of Enterprise services may be subject to separate agreements entered into between NavGo and the relevant corporate customer.

Where a separate corporate agreement exists, the provisions of that agreement shall take precedence on matters it expressly governs.

NavGo may offer paid, automatically renewing subscription plans within the App.

Subscription prices may vary by country, currency, platform, promotions, or the pricing policies of the app store.

For this reason, these Terms do not state a fixed subscription price. The current price shown in the relevant store at the time of purchase applies.

Automatically renewing subscriptions may renew at the end of the relevant subscription period unless cancelled by the user.

Subscriptions purchased through the Apple App Store can be managed through the Apple account; subscriptions purchased through Google Play can be managed through Google Play subscription management.

Deleting the App from a device does not, on its own, cancel a subscription.

Following cancellation, when the user's access to premium features ends is determined by the rules of the platform through which the purchase was made and applicable legislation.

NavGo may change the prices of subscription plans over time.

Price changes are applied in accordance with the rules of the relevant app store, the legislation of the user's country, and the terms of the existing subscription.

Where required, price changes are communicated to the user by the relevant app store or by NavGo.

The user's rights arising from applicable legislation are reserved.

For purchases made through the Apple App Store or Google Play, payment is processed through that platform's payment infrastructure.

Refund and payment requests are evaluated in accordance with the policies of the platform through which the purchase was made and applicable legislation.

Nothing in these Terms is intended to limit any rights of the user arising from applicable consumer legislation that cannot be waived by contract.

The user is granted only a limited, revocable, non transferable and non exclusive right to use the App personally and in accordance with these Terms.

This right does not mean that ownership of the App or its content is transferred to the user.

NavGo works to provide the Services as uninterruptedly and reliably as possible.

NavGo does not guarantee that the App will always operate without interruption or error.

Traffic, route, speed limit, radar, road condition and other driving data may be obtained from various sources and from user reports.

This information may change over time or be updated with a delay.

NavGo may make reasonable efforts to keep information current and accurate but does not guarantee that all information is at all times complete, accurate and up to date.

This clause does not eliminate any liability of NavGo that cannot be limited or excluded under applicable legislation.

The user is solely responsible for safe driving and for complying with traffic rules while operating a vehicle.

Applicable legislation and the rules of the relevant app stores are taken into account for changes that materially affect the scope of a subscription or users' rights.

Where possible and appropriate, the user may be informed about the relevant action.

NavGo may be offered through third party app distribution platforms such as the Apple App Store and Google Play Store.

Where the App is downloaded from, or a purchase is made through, these platforms, the applicable terms of that platform may also apply.

Apple and Google are not direct service providers of NavGo and are not responsible, to the extent NavGo bears responsibility, for the content of the navigation services provided by NavGo.

NavGo may be used in different countries.

The legislation applicable to navigation, radar alerts, speed enforcement notifications and similar features may vary from country to country.

The user is responsible for complying with the legislation in force regarding the use of the App in the country in which they are located.

NavGo attaches importance to the protection of users' personal data.

The purposes for which personal data is collected, processed and retained, the conditions under which it is shared with third parties, and users' rights regarding their personal data are explained in the separately published NavGo Privacy Policy.

For users located in Türkiye, personal data processing activities take into account Law No. 6698 on the Protection of Personal Data and other applicable legislation.

For users located in the European Economic Area, data processing activities take into account the GDPR and relevant local data protection regulations to the extent applicable.

These Terms do not eliminate or limit consumers' mandatory rights arising from applicable legislation.

Where mandatory consumer protection provisions apply in the user's country, those provisions remain in effect.

For consumers in Türkiye, the rights of application and other legal rights arising from applicable consumer legislation are reserved.

Circumstances arising from the full or partial unavailability of the Services due to natural disasters, war, terrorism, large scale internet or telecommunications outages, decisions of public authorities, cyberattacks, third party infrastructure outages, and similar events beyond NavGo's reasonable control, are evaluated within the framework of applicable legislation.

NavGo may update these Terms over time due to changes in legislation, new features, changes to the structure of the Services, or other necessary circumstances.

The current Terms of Service are published on the NavGo website and/or the App.

For changes that materially affect users' rights, users are informed through appropriate means where required by applicable legislation.

The “Last Updated” date at the top of the Terms indicates the date of the most recent change.

A determination by a competent authority or court that any provision of these Terms is invalid or unenforceable does not affect the validity of the remaining provisions.

These Terms are governed by the laws of the Republic of Türkiye, without prejudice to mandatory consumer protection provisions.

Consumers' rights of application to the Consumer Arbitration Committees, Consumer Courts, and other competent authorities arising from applicable legislation are reserved for the resolution of disputes.

For disputes that do not constitute a consumer transaction, the competent courts and enforcement offices are determined within the framework of applicable law.

For questions and requests regarding these Terms of Service or the NavGo Services, you can contact us.